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FAQ

Most frequent questions and answers

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FAQ

Most frequent questions and answers
My Storeroom Self Storage is a climate Controlled self-service storage company that provides a variety of storage unit sizes and types available to the public for personal, business, and recreational storage use. If you’re looking to clear up some much needed space at home or finding yourself with limited to no space to hold much needed business items, My Storeroom Self Storage is for you. We offer clean, secure storage solutions at competitive prices.
If the storage size you need is available at our facility and you can provide a valid I.D. and payment method, you can rent it. If you have questions regarding which size is right for you, please review our storage unit size guide to find exactly the storage space you need. If you have any additional questions regarding unit sizes, storage types, or prices, please don’t hesitate to contact one of our storage consultants at any one of our facility. Or drop by one of our local storage facilities and ask for a tour!
The unit you rent is secured with your lock and your key – only you can decide who has access to your unit and who doesn’t. It’s our policy to never give anyone who isn’t on your rental agreement access. We feel this only adds to the security of your items. However, you are free to divulge your unit number, key, and access card to anyone of your choosing as long as you’re comfortable with them accessing your unit. You can also add one Authorized User to your lease document, which gives us permission to give access to anyone included on your list. If you’d like to remove anyone included on this list, you must do so in writing.
Climate Controlled Units: This type of storage is perfect for items sensitive to fluctuating temperatures. These units never dip lower than 20 degrees or higher than 24 degrees Celsius. While slightly more expensive than using outdoor units, the few dollars you spend in extra rent could save you thousands of dollars in damage down the road. Common items susceptible to hot and cold weather include: wooden furniture, books and comics, electronics, antiques, vintage drum kits and other older, valuable instruments, artwork, wine, and other items. If you’re unsure about the type of storage you need, call our facility. Our storage consultants are on stand-by to make sure you find the best space at the right price.
Rent your unit for as long (or short) as you need! We offer month-to-month leases and bill in one-month increments. Our goal is to make your storage experience as simple and easy as possible. We just require a 10 day notice to vacate.
You may reserve a storage unit over the phone or online, but the only way to complete the rental agreement is in person at one of our facilities. This is for your protection as well as the protection of others.
Insurance for your items is the Tenants responsibility. Renting a storage unit is similar to renting an apartment. The same way your landlord doesn’t insure your personal belongings, My Storeroom doesn’t insure your items either. Please note: if you have homeowner’s or renter’s insurance, your property may be covered, but you should double check with your agent.
We accept Visa, MasterCard, checks, cash and wire transfers. We also accept payments online once you are a tenant.

Account FAQs

Yes. You can pay via an online link with a credit card!

Every tenants due date is the first day of any Month.

Yes. We require a 10 day notice – in writing via email – before your next billing date.

One of our storage consultants can cut the lock for you. For reasons we hope you understand, we do not allow bolt cutters on the property. Please keep in mind, if you do try to cut your own luck, you may damage the slide-bolt and door, both of which you will be liable for.

Yes. Your first months billing is pro-rated from move-in date.

No. As a general rule, we do not offer pro-rated billing for the final month. However, rare exceptions can be made if you need your unit for an extra day or two and you have made arrangements in advance with your store manager. If you have any questions regarding your unit and rental agreement, please don’t hesitate to speak to the manager. We strive to achieve the best customer experience possible. One way we can achieve this is by having an open dialogue with management!